Managed Services

We offer Atlassian managed support services for your unique instance on multiple environments – rest assured we’ve got you covered

Benefits
The Managed services benefits companies that are in the need of extra Atlassian support/help, short or long-term. Or for companies that have a strategy to outsource the daily support and administration of the Atlassian platform.

We can tailor our Manages service to your needs to give the most benefit to your company.

Your unique instance
We will learn and know your unique Atlassian set-up like it were our own. This will ensure the best client-tailored support for your Atlassian environments.

AREAS

Support for your End-users 1.level

Support for your Administrators 2.level

User administration

Part time Administrator

Full time Administrator

WHEN & WHERE

08-16/5 or 24/7 Support

Phone support

Online Service Desk

Full time/part time

On location / Remote

WHEN & WHERE

ATLASSIAN PRODUCTS

Confluence

Jira Buisnes

Jira Software

Jira Service Management

Crowd

SUPPORTED ENVIROMENTS

Server

Data Center

Atlassian Cloud

Private Cloud

SUPPORTED ENVIROMENTS

Examples on managed services.

The below setups are just examples, they can be put together to exactly match your company's business needs,

2.level Administrators on call

Challenge
The administrator in the company is not working full time with Jira and Confluence and needs extra help.

Solution
When in need the administrator calls Condoctor for extra help. It can be for different kind of tasks.
Example: A new business team need a very secure Jira Projekt that only the Team can see, the administrator would like to get our help setting it up in Jira with Issue Security.
An other example could be: The administrator would like help to set up Confluence for customers to get easy access to some product manuals, without a Confluence license.

Service

  • Support for your Administrators 2.level
  • Phone support
  • Confluence, Jira Software
  • Atlassian Cloud

Temporary Jira and Confluence administrator

Challenge
The Jira and Confluence administrator is leaving the company

Solution
Condoctor can step in and secure the handover from the current administrator and thereby the business can continue. Afterwards handover we administrate the daily operations of Jira and Confluence, until an new Jira and Confluence admin have been found.

Service

  • Part time Administrator
  • Remote, within normal working hours 08-16/5
  • Confluence, Jira Software, Jira Service Management
  • Data Center